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Natural Selection >> Delivery & Returns

Delivery & Returns



We aim to despatch your order within 24 hours of receipt (Monday to Friday). However please allow 14 working days before querying a non-delivery. With Covid19 some parcels are taken longer than usual to arrive so please bear with us. Any issues regarding non delivery of an order must be addressed in writing within 30 days.  After 30 days no refund or replacement can be given. 

We use the UK Post Office first class service to deliver goods up to 2 kilos in weight in the UK and elsewhere using airmail. Another carrier is used for all heavier orders and you should ensure that someone is a vailable to receive the parcel and sign for it. Please note that your address and the shipping address can be different, so you could have the parcel delivered to a friend, neighbour or your place of work. All despatches are at the recipient´s risk; we accept no responsibility for delivery failures unless a signed for service is selected and paid for. Contact the office 0203 186 1006 should you wish us to despatch using a more secure carriage method.

Post and packaging charges are displayed within the Shopping Trolley check out.

If your parcel is not collected from the post office and returned back to us you may become liable for any charges to resend the parcel.


Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please keep a posting receipt of any goods returned. We can only accept the return of opened items if they are faulty. Should you wish to return all or part of your order, please notify us in writing prior to posting ( 

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. If you are withdrawing from your purchase within this seven working day ´cooling-off´ period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

  • where you are returning an item that was part of a larger order, we´ll refund the per-item charge for delivery that you incurred
  • where you are returning an entire order, we´ll refund applicable per item delivery charges and the per delivery charge that you incurred
  • we will refund only standard airmail postage charges for items delivered outside the UK
  • if we arrange to collect an item from you, we reserve the right to recover the cost of collection from you.
Incorrect Order sent, Damaged or Faulty Items

If you are returning an item because of an error on our part or, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and we´ll reimburse your costs in returning it to us. Please contact our Customer Services team on 0203 186 1006 and advise our staff.  Please contact us within 24 hours of receiving your parcel if there is a problem. 

Returns to: Health Issues Forwarding, Health Issues, Sutton Business Park, 
Restmor Way, Wallington, Surrey SM6 7AH

Your statutory rights are not affected.